IT Support Specialist


Legal Assistance of Western New York, Inc.® (LawNY®) has an immediate opening for an IT Support Specialist to support and maintain the IT needs of the organization. LawNY® is a not-for-profit law firm which provides civil legal services to low-income clients in a fourteen-county region in western New York State. LawNY® serves the region through seven staffed offices located in Bath, Elmira, Geneva, Ithaca, Jamestown, Olean, and Rochester. LawNY® provides representation primarily in the areas of housing, family law, government benefits, elder law, education, civil rights and consumer law. Region-wide, our staff of over 150 includes attorneys, paralegals, and a legal support team who work closely across areas of specialization to bring a holistic approach to addressing law related issues affecting our clients and community. 


Description: The IT Support Specialist will support and maintain in-house computer systems, desktops, and peripherals, includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The IT Support Specialist will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.


The IT Support Specialist will work with LawNY®’s Technology Coordinator to develop expertise regarding technology innovations in legal services infrastructure and service delivery, analyze promising technologies, and recommend technologies that LawNY® should implement. The IT Support Specialist will also assist the Technology Coordinator in technology grant writing, technology planning, setting technology business objectives, technology project management, and technology-related reporting. The IT Support Specialist reports directly to the Technology Coordinator.


The IT Support Specialist will be housed in one of LawNY®’s seven staffed offices. The location of this position is negotiable, and placement will based on the needs of both the candidate and LawNY®. Although some IT support can be provided remotely, the IT Support Specialist will be required to travel to other LawNY® locations as necessary.


Responsibilities and Duties

  • Provide helpdesk support and services to LawNY® staff

  • Troubleshoot and maintain a Windows server environment

  • Troubleshoot and maintain LAN and WAN networks

  • Resolve hardware/software/networking issues remotely or on site as needed

  • Provide first level support with Polycom phones

  • Coordinate service requests with onsite technology responsible persons

  • Devise and execute plans for hardware and software upgrades and rollouts

  • Create and maintain network and systems documentation

  • Other duties as assigned



  • Receipt of an associate’s or technical degree; bachelor's degree preferred

  • At least two years of experience in user training and support

  • Proficiency in Windows applications, Microsoft Windows/Server/Office, GoogleApps, internet/Intranet and networking


Salary: Dependent on experience, and will increase annually based upon LawNY®’s salary scale. The salary for a candidate with two years of experience is $40,500. LawNY® provides an excellent health, disability and benefits package.


Applicants should submit a cover letter describing qualifications, resume, and the names of three references by April 7, 2017 to ensure full consideration. Applications submitted after March 31, 2017 may be considered, but only at the discretion of LawNY®. Applications should be sent by email to Director of Operations Keith McCafferty at: lawnyapplications(at)lawny(dot)org.


LawNY® is an equal opportunity employer. Women, minorities, and persons with disabilities are encouraged to apply. This position is classified as non-exempt pursuant to the Fair Labor Standards Act.


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